Every place has a story to be told and a magic to experience. Helping owners, developers, and operators create one-of-a-kind destinations is our expertise and healthy obsession. We capture and create a unique sense of place for our clients and their guests through story and brand-crafted experiences. It’s a rewarding journey that we take together to arrive at real results investors will celebrate, and an indelible je ne sais quoi that keeps guests coming back year after year.
We’re boots-on-the ground business pragmatists and hospitality visionaries. We’re also avid adventurers, dedicated conservationists, hard-core creatives, design fanatics, marketing experts, brand strategists and six-sense intuitives.
We dig in deep to discover all there is to know about you and your destination. We help you expand your view so you can see an even bigger picture and then we make it come to life.
For over ten years, I have had the honor of working with Kristin Coates both as an employee of Passport Resorts and as a consultant. Her in depth market knowledge, creative and proven marketing and guest experience development strategies, and unwavering commitment to the triple bottom line has supported Passport Resorts in developing internationally recognized and award-winning spa, wellness, and hospitality destinations.
Principal, Passport ResortsPost Ranch Inn, Jean-Michel Cousteau Fiji Islands Resort, Hotel Hana Maui, Cavallo Point – the Lodge at the Golden Gate, Sea Ranch Lodge
Purcell Mountain Lodge is truly a one-of-a-kind property that requires working with experienced professionals that can embrace our distinct operating challenges and identify our unique opportunities for growth and sustainability. Coates Consulting was the right fit! Kristin quickly became a critical part of our management and marketing team, working side by side with us to provide thoughtful and carefully crafted marketing and guest experience strategies to increase our occupancy and improve our image in the marketplace. Her knowledge of specialty tourism markets and commitment to environmental stewardship are quite unique in the world of professional consultants, and I heartily recommend her to others.
CEO, ABC Wilderness Adventures Ltd. and Founder of the Purcell Mountain Lodge Golden, B.C. Canada